Return Requirements
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Items must be returned within 30 days of purchase.
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Customers are responsible for return shipping fees. Original shipping charges are non-refundable.
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Items must be returned in unworn, brand-new condition, with the original shoe box and all original packaging, such as dust bags, tissue paper, and other accessories.
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Worn items or items returned with missing accessories or packaging will be subject to a 50% restocking fee.
Step 1: Package your return
- Package the items in protective material, such as a polymer bag, paper wrapping, or a shipping box.
- Customers may use any carrier of their choice to ship their return.
Step 2: Ship your return and save the tracking information
Return Address:
JAD-SHO Return
14350 Cherokee Pl
Dock #2
Chino, CA 91710
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Save the return tracking number. The tracking number is required as confirmation for the refund.
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After shipping the return, contact customer service at hello@jadamsshoes.com and provide the order number, the return tracking number, and the name of the returned item. This is so that we can verify the return shipment.
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The item will be refunded after the customer has provided the above information.
Policies
- J. Adams is not, under any circumstances, responsible for a customer’s "worn" damages.
- NO returns or exchanges on final sale items, NO exceptions.
- Our RMA department reserves the right to refuse any refunds or charge a 50% restocking fee for items returned not in compliance with our stated return parameters.
- Original shipping charges are non-refundable.
- Once the return has been processed, we will send a confirmation e-mail with the refund details.
Refunds
- All refunds are processed back to the customer's original form of payment. A confirmation notification is sent when a refund is issued.
- Please note: Once the refund is processed, it may take a few business days for the funds to reflect to the original payment account. Timing will vary depending on the form of payment and financial institution.
Incorrect/Defective Item Received
- In the event that an incorrect or defective item is received, please contact our Customer Care team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team. We reserve the right to request for photos of the defective item before we authorize a return. J. Adams is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).
Undeliverable/Refused Packages
- Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) can be subject to a 50% restocking fee. Restocking fee will be applied to the final refund amount.
- Return to Sender fees, if applicable, will be applied to the final refund amount. Packages that are returned to sender are not guaranteed to be reshipped.
If you have any other questions or need further assistance with the returns process please contact our Customer Care team here.