Find answers to our most frequently asked questions below. If you can't find what you're looking for, please reach out to us at firstname.lastname@example.org and we'll get in touch within 24 hours.
All orders process within 1-2 business days before shipping out.
Once out of our warehouse, an automated email is sent to you with the tracking number and link to the carrier.
We advise checking in with everyone at the residence, leasing/management office, and local post office. If you still cannot locate the package, please email us at email@example.com for the quickest response.
Contact us via firstname.lastname@example.org. If the order is unfulfilled, we cannot guarantee that we will be able to adjust it before it is officially shipped out.
We'll try our best to make the correction within the timeframe. If orders are placed after 3PM PST (past our daily shipping cut-off period) then it'll be easier to make the changes.
If it’s well past 1-2 business days from placing the order we suggest calling the carrier and having the package rerouted as it is no longer in our facilities.
Let us know ASAP by emailing email@example.com! We answer inquiries in the order they are made and changes cannot be guaranteed.
If the warehouse has already assigned a tracking number to your order we are unable to make any changes.
Sizing & Inventory
Due to the popularity of certain style, we might restock more next season, but there is no guarantee due to supply chain backups. Please check back soon and rest assured the management team is working hard to get items back in stock!
Our customer care team is more than happy to work with you to make sure you get a pair you love to your door! Please email us at firstname.lastname@example.org for the quickest response.
Check to make sure the items you are purchasing qualifies for that particular discount. Make sure to hit "Apply" after entering the code and the order total should reflect the discounted price.
Please note that we only accept one promotional code per order.
All orders are processed once by our system. If you placed a duplicate order you will receive an additional confirmation email. Contact us directly at email@example.com as soon as possible if you think it was a mistake.
All “pending” charges should drop with the issuing bank within 1-3 business days. If you need additional help with “pending” charges or authorizations please contact your issuing bank or credit card company.
If you are getting an error message or address mismatch there may be a mistake with your billing information. Your billing address must match EXACTLY what you have on file with your issuing bank or credit card. Clear up the typos, reformat if you need to and hit submit ONCE.
With our SmartPost flat rate label it usually takes 7-10 business days to reach us.
From there our returns department inspects, refunds, and releases the order back into inventory within 1-3 additional business days. You’ll receive a notification of the refund or exchange once done.
All orders are processed within 1-2 business days.
Processing time may vary due to merchandise availability and/or payment discrepancies.
The cut-off time for overnight and 2-3 day express shipments is 12 PM PST.
Orders placed after 12 PM PST that ship overnight or express may not be processed the same day.
Thank you so much for your interest, we are still expanding and hope to offer international shipping soon!