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Refund Request

RETURN REQUIREMENTS:
- Merchandise must be returned within 30 days of receipt
- Merchandise must be in the original brand new/unworn condition with all original tags and
packaging
- Footwear returns must include the original undamaged shoe box (no tape, labels, etc.
attached)
- Merchandise that is worn or with missing contents may be subject up to a 40% restocking
fee
- Customers are fully responsible for return shipping fees
- Original shipping charges are non-refundable

 
STEP 1:  Package all contents in an appropriately sized shipping box.
Be sure to package everything up in a protective shipping box when sending the merchandise.
Please do not place tape, labels, or invoices on the actual shoe box. Include a copy of your packing slip or a note with your order information so we may direct the package to the appropriate order.
 
Original shoe boxes and packaging must be included with the returned product(s).
Packages received without a shipping box may be subject to a 30% restocking fee.    


STEP 2: Ship your return.
Return to:
J. Adams RMA
13881 Redwood Ave.
Chino, CA 91710
 

**Be sure to save your proof of shipment/tracking number!**


Policies:
- J. ADAMS is not, under any circumstances, responsible for a customer’s "worn" damages
- ALL SALES ARE FINAL for all gift cards
- NO returns or exchanges on Final Sale items, NO exceptions
- Our RMA department reserves the right to refuse any refunds or charge a restocking fee
up to 40% for items returned that are not in compliance with our stated return parameters
- Original shipping charges are non-refundable
- Returns are processed within 3-5 business days after package has been delivered to us.
Once the return has been processed, you will receive a confirmation e-mail with your refund details.
 

 
EXCHANGES
Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation and understanding!
 
REFUNDS
All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
**Once the refund is processed, it may take 72 hours for the funds to reflect to your account. Timing will vary depending on the form of payment and financial institution.**
Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.
 
INCORRECT / DEFECTIVE ITEM RECEIVED
In the event that an incorrect or defective item is received, please contact our Customer Care Team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team. We reserve the right to request for photos of the defective item before we authorize a return. J. ADAMS is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).
 
UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee. Restocking fees will be applied to the final refund amount. Return to Sender fees, if applicable, will be applied to the final refund amount. Packages that are returned to sender are not guaranteed to be reshipped. Undeliverable packages for international orders may be subject to abandonment with no refunds given.
 
RETURNED PACKAGE CONDITIONS
Please do not ship back returned items without placing original shoebox into an actual shipping container. Any damages on the shoebox itself will be deducted from your refunded amount depending on the level/cause of damage.
If you have any other questions or need further assistance with the returns process please contact our Customer Care team here.

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